Cancellation Policy

Cancellation, Payment and Refund Policies — Tour/Activity

Please notify us by phone at (250-939-8419) if you need to cancel or reschedule.

Refund amounts vary according to the cancellation time and the tour/ activity you are cancelling as per below:

  • Full payment is due at the time of booking your reservation.
  • No refunds for cancellations within 48 hours of departure.
  • Cancellations OR re-bookings prior to 48 hours before departure are 100% refundable.

Full refunds will be provided if your tour/activity is cancelled due mechanical failure, unsafe conditions or insufficient reservations.